Automated Platform Reduced Manual Tasks by 60% for a Portfolio Manager
Client: Property Management Company
The Problem
A property management company had grown to 220 residential units across 12 properties and was struggling to manage the operational complexity. Lease renewals were tracked in a spreadsheet, maintenance requests came through email and text, and month-end financial reporting required three days of manual work across multiple spreadsheets. They needed a full-time admin just to stay on top of tenant communication.
Our Solution
We built a comprehensive property management platform with: automated lease renewal workflows (triggered 90 days before expiration), a tenant self-service portal for maintenance requests and payments, an automated maintenance routing system with vendor notifications, and a real-time financial dashboard with owner reporting. The platform integrates with their accounting software to eliminate manual data entry.
The Result
The company grew their portfolio by 40% (to 308 units) without adding administrative headcount. Month-end reporting dropped from three days to four hours. The maintenance response time SLA improved from 48 hours to under 12 hours. On-time rent collection reached 98%.